We needed some boiler repair done last winter, found Midland and they worked out well. Signed up for the service contract to cover the bolier and A/C for a year.
This spring, they came out and checked the A/C as promised. While the technician was here, I asked for a quote on some boiler work. He took some pictures, gave me a rough quote and said he would follow-up with the details.
A few weeks go by and I never hear from them. I call the office and Kyle, the office manager, says he saw the pictures and would I like a quote? Well, yes, Kyle, that was the idea.
We make an appointment for 2 weeks away at 1030 with Dan. The morning of the appointment, I am waiting around the house until 1100.....no one shows up. I call the office and ........Dan answers.
He says he changed the appointment by email ( which he sent to the wrong person). And while he never got a response from that email, he was content to assume they appointment had been changed.
He would be happy to schedule another time for a quote for next week. Not later today, not tomorrow but next week.
No effort at all to make this happen. No apology for wasting my time.
No further work from me.
Response
Jul 25, 2020 Hi Michael, we're very sorry to hear about your negative experience, we would love the opportunity to make this right. Please give us at your earliest convenience. (612) 869-3213